Restaurant Training & Systems Manager – Multi Concept

Location: Boston

Are you passionate about driving team performance and building robust training and operational systems? Join us as a Training & Systems Manager and lead the development and execution of training strategies across our restaurants and e-commerce kitchen. This role offers an exciting opportunity to shape the way our teams deliver excellence, innovate with cutting-edge tools, and foster professional growth for our employees.

Key Responsibilities

• Develop Comprehensive Training Programs
• Create and implement structured training initiatives for front-of-house (FOH), back-of-house (BOH), and e-commerce operations to ensure team members are prepared to excel in their roles.
• Manage and Optimize Learning Platforms
• Maintain and update our Kiwi learning management system (LMS) with new content, standard operating procedures (SOPs), certification paths, and micro-training videos to support continuous development.
• Oversee Checklist Implementation
• Roll out Jolt checklist software for daily operations, sanitation, and safety procedures, ensuring consistent utilization across all locations.
• Facilitate Train-the-Trainer Sessions
• Equip restaurant managers and e-commerce leaders with the tools and knowledge to train their teams effectively, enabling scalable solutions within the business.
• Enhance Team Engagement Through Daily Meetings
• Develop and implement structured pre-shift meetings to reinforce priorities, service standards, and safety practices in all departments.
• Create High-Impact Micro-Training Resources
• Build a library of concise lessons to deliver during pre-shift meetings or throughout the day, focusing on product knowledge, customer service, and kitchen techniques.
• Audit Performance and Drive Compliance
• Utilize LMS and Jolt data to monitor training and procedural success. Conduct regular performance reviews and in-store or kitchen audits to ensure consistency.
• Collaborate on Process Improvements
• Work closely with culinary and operations leadership to refine processes, identify training gaps, and enhance team efficiency.
• Streamline the Onboarding Experience
• Assist in onboarding new hires and standardize the process to create a seamless new employee experience across all divisions.
• Measure Success Through KPIs
• Develop and implement a system for tracking progress using key performance indicators to ensure goals are met and exceeded.
• 
  

Qualifications

• 3–5 years of experience in restaurant or foodservice training, operations, or management.
• Proven expertise in creating and managing operational systems, with a strong focus on system development (minimum 3 years required).
• Familiarity with LMS platforms such as Kiwi and checklist/task management tools like Jolt.
• Proven ability to lead training programs for FOH and BOH teams; e-commerce or production kitchen experience is a bonus.
• Strong leadership, communication, and organizational skills.
• Experience creating training content and coaching others to teach effectively.
• Demonstrated success in leading pre-shift meetings or similar team engagement activities.
• Bilingual in English and Spanish is a plus.
• Open availability, including days, nights, and weekends.
• 
  

What We Offer

We’re dedicated to supporting your professional growth and ensuring you thrive in a dynamic and rewarding work environment. Here are some of the benefits you’ll enjoy as part of our team:

• Competitive Benefits Package:
• 401(k) with company match, health insurance, paid time off, and flexible scheduling.
• Employee Perks:
• Employee discounts and a commitment to providing resources for professional development.
• Exciting Growth Opportunities:
• Be part of a team where innovation and leadership are recognized and rewarded.
• 
  

How to Apply

If you’re ready to lead the charge in redefining training and operational excellence, we want to hear from you! Apply now to take the next step in your career as our Training & Systems Manager in Boston.