We are seeking a Hotel Director of Operations to lead and oversee our team within our 400-room, full-service branded hotel in Hartford, CT. The Director of Operations is a key leadership role responsible for the seamless execution of a hotel's operational strategy and ensuring that daily activities align with the organization’s overarching goals. This position requires a strategic thinker with strong analytical skills, capable of improving processes, optimizing resources, and driving team performance to achieve operational excellence. The Director of Operations works closely with senior leadership to maintain alignment across departments and foster a culture of efficiency, collaboration, and innovation. If you are a natural leader with a passion for driving business success, this may be the perfect role for you.

Responsibilities

• Function as the business leader for all areas of operations, including Rooms, Food and Beverage, Security, Housekeeping, and others.
• Executing flawless guest experiences, revenue generation, cost and policy controls, staffing, safety, and sanitation.
• Ensures implementation and delivery of the service standards and initiatives to exceed guest expectations, increase profit, and market share.
• Manages front-of-house and back-of-house operational departments, with clear and specific goals and accountability.
• This position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
• Oversee daily operations and ensure they align with the company’s strategic objectives.
• Develop and implement efficient operational processes to improve productivity and scalability.
• Manage budgets, resource allocation, and cost-efficiency while meeting organizational priorities.
• Collaborate with department heads to streamline workflows and improve cross-functional communication.
• Monitor financial performance, supply chain efficiency, and operational metrics to identify areas for optimization.
• Lead and mentor operational teams, fostering professional growth and maintaining high performance standards.
• Ensure compliance with industry regulations, company policies, and safety standards.
• Identify and mitigate potential risks related to operational activities.
• Work with senior leadership to develop and execute long-term business strategies.
• Continuously evaluate and integrate new tools and technologies to enhance operational efficiency.

Qualifications

• 5 years’ experience in hotel operations management, or related professional area
• Must have strong Food and Beverage Manager experience from a full-service hotel or resort.
• Must have strong Rooms and Related Manager experience in a full-service hotel or resort.
• Ability and willingness to work flexible hours, including weekends and nights, as business requires.
• Powerful desire to develop into a General Manager
• Strong customer relations skills and leadership capability
• Excellent verbal and written communication and presentation skills
• Ability to make quick decisions, problem solve to achieve guest satisfaction, while ensuring compliance with policy and financial standards.
• Must pass a background check, as well as be drug-free.

Benefits

• Base salary + Bonus
• Medical, dental, vision, and company-paid life insurance
• Vacation, PTO, and holidays
• 401(k) plan with company match
• STD, accident, life, and critical illness
• Educational assistance, hotel discounts, and travel assistance
• Pet Insurance
• Hotel discounts
• Relocation Assistance