Cigar and Spirit Lounge Manager

Plymouth, MA

We are a high-end Cigar and Spirit Lounge located in Plymouth, MA, seeking an experienced and passionate Manager to lead our team. This role assists in overseeing our Restaurant and lounge complex, managing ordering, scheduling, and daily operations, while ensuring an exceptional guest experience and strong team performance. The Manager reports directly to the General Manager of the facility.

Key Responsibilities

General Operations

• Lead all aspects of lounge management and guest experience.
• Oversee Ember Lounge ordering, scheduling, and operational execution.
• Serve as the in-house cigar expert; train and mentor staff on cigars and spirits.
• Maintain high standards for cleanliness, atmosphere, and presentation.
• Manage cash handling, banking procedures, and operational support functions.
• Use Toast POS/Payroll to manage performance and daily best practices.

Daily Operations

• Oversee opening/closing procedures and daily shift execution.
• Manage schedules, product quality, cleanliness, and operational checklists.
• Handle guest concerns quickly and professionally.
• Monitor ordering, receiving, storage, inventory, and cost control.
• Build team culture through training, communication, and accountability.
• Support shifts at the G Pub when needed.

Team Leadership

• Assist in hiring, onboarding, training, and staff development.
• Enforce company policies, performance standards, and HR practices.
• Support and collaborate with other managers and team members.

Financial Management

• Support the GM with reporting and cost management.
• Track labor/revenue and manage prime costs to maximize profitability.

Health & Safety Compliance

• Ensure compliance with food and alcohol safety regulations.
• Complete accident reports and enforce policy adherence.

Guest Experience & Marketing

• Maintain a strong community presence and support local initiatives.
• Deliver outstanding guest service and resolve issues effectively.

Qualifications

• Strong working knowledge of cigars and fine spirits is required.
• Hospitality experience and ability to confidently engage guests.
• Connections within the cigar industry are a plus.
• College degree preferred (hospitality/restaurant management ideal).
• Minimum 3 years management experience in a related field.
• Proficiency with POS systems (Toast preferred) and Microsoft Office.
• Must be eligible to work in the United States.

Personal Requirements

• Professional, polished appearance and demeanor.
• Strong leadership, communication, and motivational skills.
• Ability to manage multiple priorities with integrity and accountability.

Benefits

Bonus Incentives Offered

401(k) Retirement Plan

Health, dental, and vision insurance

Paid time off

Growth opportunity in a culture focused on excellence in hospitality

Ready to join us?

To apply, email your resume and a brief cover letter. Tell us why this opportunity excites you and how your skills align with our needs. We look forward to hearing from you!