A premier full-service coastal resort located in beautiful Boothbay Harbor, Maine, is seeking an experienced and highly motivated Assistant General Manager to help lead all day-to-day resort operations. This seasonal waterfront resort features approximately 50 guest rooms along with multiple food and beverage outlets, guest amenities, and event-driven operations, creating a dynamic and fast-paced hospitality environment.

This leadership role is ideal for a hands-on hospitality professional with a strong operational background in Food & Beverage, Rooms Division leadership, financial management, and team development. The Assistant General Manager will partner closely with executive leadership to ensure exceptional guest experience, operational excellence, strong financial performance, and a positive team culture throughout the property.

The ideal candidate brings a passion for hospitality, an energetic leadership style, and the ability to balance guest service excellence with operational efficiency effectively. This individual must be highly visible, team-oriented, financially savvy, and comfortable leading multiple departments within a full-service resort operation.

Key Responsibilities

Operational Leadership

• Assist in overseeing all day-to-day resort operations, including Front Office, Housekeeping, Food & Beverage, Guest Services, Recreation, and Maintenance.
• Maintain exceptional service standards and operational consistency across all departments.
• Serve as Manager on Duty as needed and provide active, visible leadership throughout the resort.
• Ensure all guest-facing areas maintain the highest standards of cleanliness, presentation, and service delivery.
• Support operational planning and execution during peak occupancy periods, events, and seasonal demand fluctuations.

Food & Beverage Leadership

• Provide strong operational oversight of all Food & Beverage outlets, including restaurant, bar, banquet, and special event operations.
• Partner closely with culinary and service teams to drive guest satisfaction, service standards, and profitability.
• Monitor labor management, food cost controls, inventory practices, and overall outlet performance.
• Ensure elevated dining experiences through consistent execution, attention to detail, and strong floor presence.
• Assist in developing operational strategies that maximize revenue while maintaining exceptional guest experiences.

Rooms Division Leadership

• Oversee Front Office and Housekeeping operations to ensure seamless guest arrivals, departures, and overall stay experiences.
• Ensure guest rooms, public spaces, and resort facilities consistently meet brand and quality expectations.
• Support service recovery initiatives and maintain strong guest engagement throughout the guest journey.
• Collaborate with department leaders to maintain operational efficiency, room readiness, and guest satisfaction scores.

Financial Management

• Support budgeting, forecasting, labor controls, payroll oversight, and financial reporting initiatives.
• Analyze operational performance metrics and identify opportunities to improve efficiencies and profitability.
• Assist in driving revenue performance while maintaining expense controls across departments.
• Demonstrate strong financial acumen related to labor management, food cost controls, departmental expenses, and overall resort profitability.

Leadership & Team Development

• Recruit, train, mentor, and motivate team members across multiple operational departments.
• Foster a culture centered around teamwork, accountability, professionalism, and guest-focused hospitality.
• Lead by example with a hands-on management approach and strong interpersonal leadership skills.
• Support employee engagement, coaching, retention, and performance management efforts throughout the resort.

Qualifications

• Minimum 3–5 years of progressive hospitality leadership experience in a hotel, resort, or upscale hospitality environment.
• Strong Food & Beverage operational leadership experience required.
• Solid background in Rooms Division operations, including Front Office and Housekeeping leadership.
• Demonstrated financial acumen with experience managing budgets, forecasting, labor controls, and operational performance metrics.
• Proven ability to lead, inspire, and develop high-performing teams in a fast-paced environment.
• Excellent communication, organizational, problem-solving, and guest service skills.
• Hands-on leadership style with the ability to adapt to seasonal resort operations and fluctuating business demands.
• Bachelor’s degree in hospitality management, Business, or related field preferred. 

Compensation & Benefits

• Competitive salary and bonus opportunity
• Housing assistance or relocation assistance available
• Comprehensive benefits package
• PTO and holiday programs