Quick Service Restaurant General Manager

Location: Lubbock, Texas

Salary: $42K - $48K + Bonus

Job Summary

We are seeking an experienced Quick Service Restaurant General Manager to lead daily restaurant operations in Lubbock, Texas. This role is ideal for a hands-on restaurant leader who knows how to build strong teams, deliver excellent guest experiences, and run a clean, efficient, and profitable operation.

The General Manager oversees staffing, training, service standards, food quality, inventory, financial performance, and compliance. Success in this role means creating a positive workplace, meeting operational goals, and ensuring every guest receives fast, friendly, and consistent service.

Core Responsibilities

• Lead daily restaurant operations to ensure smooth, efficient, and consistent service during all shifts.
• Set the standard for guest service by coaching the team to deliver friendly, accurate, and timely experiences.
• Manage restaurant performance by monitoring sales, labor, food costs, waste, inventory, and controllable expenses.
• Hire, train, schedule, and develop team members to support business needs and promote a strong team culture.
• Coach shift leaders and crew members through regular feedback, clear expectations, and performance follow-up.
• Maintain food quality and brand standards by ensuring recipes, portioning, presentation, and speed-of-service goals are met.
• Own staffing levels and scheduling to balance guest demand, labor targets, and employee availability.
• Oversee inventory and ordering to maintain proper stock levels, reduce waste, and prevent shortages.
• Ensure cash handling and financial procedures are followed accurately, including deposits, register controls, and reporting.
• Maintain a clean, safe, and organized restaurant that meets health, safety, sanitation, and company standards.
• Resolve guest concerns professionally and use feedback to improve service, training, and daily operations.
• Support local store goals through strong execution, team engagement, and operational discipline.
• Communicate clearly with team members and leadership about performance, priorities, challenges, and opportunities.
• Ensure compliance with all applicable employment laws, food safety requirements, workplace safety practices, and company policies.

Key Leadership Expectations

• Lead by example with professionalism, urgency, accountability, and respect.
• Build a workplace where team members feel supported, trained, and motivated to perform well.
• Make sound decisions during high-volume periods while staying calm and focused.
• Create clear expectations for managers, shift leaders, and crew members.
• Address performance issues quickly, fairly, and consistently.
• Promote teamwork across all shifts and maintain a positive restaurant culture.
• Develop future leaders by identifying talent and providing coaching opportunities.

Operational Accountability

The General Manager owns the overall performance of the restaurant. This includes daily execution, team readiness, guest satisfaction, food quality, safety, cleanliness, and financial results.

Key areas of accountability include:

• Sales performance and service execution
• Labor management and scheduling accuracy
• Food cost, inventory control, and waste reduction
• Cash handling and financial controls
• Guest satisfaction and complaint resolution
• Cleanliness, sanitation, and facility upkeep
• Team training, retention, and development
• Policy, safety, and compliance standards

Staffing and Training Duties:

• Recruit and hire qualified team members for crew, shift leader, and hourly management roles.
• Conduct onboarding and training to ensure new hires understand job duties, service standards, and safety procedures.
• Build weekly schedules that support business needs while managing labor targets.
• Train team members on food preparation, equipment use, guest service, cleanliness, and cash handling.
• Provide ongoing coaching to improve speed, accuracy, teamwork, and guest satisfaction.
• Support employee development through regular check-ins, performance conversations, and growth planning.
• Maintain training records and ensure required certifications or courses are completed as needed.

Customer Service Standards

• Ensure every guest is greeted and served in a friendly, professional, and timely manner.
• Maintain high standards for order accuracy, food quality, cleanliness, and speed of service.
• Respond to guest concerns promptly and respectfully.
• Use guest feedback to identify training needs and improve restaurant performance.
• Model service behaviors that team members can follow during every shift.

Financial and Inventory Oversight

• Monitor daily, weekly, and monthly performance reports to identify trends and opportunities.
• Manage labor costs through accurate forecasting, scheduling, and shift execution.
• Control food costs by overseeing ordering, portion control, prep levels, and waste reduction.
• Complete inventory counts and ordering processes accurately and on schedule.
• Follow cash control procedures, including drawer accountability, safe counts, deposits, and reporting.
• Take action when financial results fall short of targets and communicate plans for improvement.

Compliance and Safety Expectations

• Follow all federal, state, and local employment, food safety, and workplace safety requirements.
• Ensure the restaurant meets health department, sanitation, and cleanliness standards.
• Maintain proper food handling, storage, labeling, and temperature control procedures.
• Train team members on safe equipment use and accident prevention.
• Address safety hazards quickly and report incidents according to company procedure.
• Protect company assets through strong cash controls, inventory practices, and policy compliance.

Required Qualifications

• Previous management experience in a quick service, fast casual, or high-volume restaurant environment.
• Ability to lead, coach, and hold team members accountable.
• Strong understanding of restaurant operations, including staffing, scheduling, guest service, food safety, and cash handling.
• Experience managing labor, inventory, food cost, and daily financial controls.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• Strong communication, organization, and problem-solving skills.
• Ability to stand, walk, bend, lift, and work in a fast-paced restaurant environment for extended periods.
• Reliable transportation and ability to work on-site in Lubbock, Texas.

Preferred Qualifications

• General Manager experience in a quick service restaurant setting.
• Experience leading assistant managers, shift leaders, or multi-shift teams.
• Food safety certification or ability to obtain required certification.
• Experience with restaurant POS systems, scheduling tools, inventory systems, and performance reporting.
• Proven ability to improve guest satisfaction, team retention, speed

About the Role

This is a hands-on leadership position for a manager who enjoys building teams, solving problems, and staying close to the day-to-day operation. The right candidate is comfortable working alongside the team, setting clear expectations, and driving results through consistent execution.

If you are a restaurant leader who values great service, strong operations, and team development, this role offers the opportunity to make a direct impact in a fast-paced quick service environment in Lubbock.

If interested, please send your resume to jay@geckohospitality.com