Assistant Store Manager

Reports to: Store Manager or designated coffee operations leader

Position Summary

The Assistant Store Manager is a hands-on leader who works alongside baristas, supports daily operations, and leads the store when the Store Manager is unavailable. This position shares responsibility for store sales and profitability, guest satisfaction, team performance, and consistent product quality.

Essential Duties and Responsibilities

·   Store leadership and service: Direct shift workflow, assign stations and tasks, and adjust staffing to maintain fast, accurate service. Perform all barista duties and step in wherever needed. Model professionalism, teamwork, punctuality, and compliance with company policies.

·   Sales and profitability: Take responsibility alongside the Store Manager for meeting sales and profitability goals. Review sales, labor costs, product costs, and waste; identify opportunities and carry out improvements. Coach the team on product recommendations, add-on sales, guest loyalty, and sales goals.

·   Labor and scheduling: Assist with schedules and coverage based on approved availability, business needs, and labor targets. Monitor attendance and punctuality, address concerns promptly, and communicate staffing issues to management.

·   Training and accountability: Coordinate new employee training and coach baristas and shift leads on recipes, service, procedures, and safe work practices. Assign and verify tasks, provide regular feedback, document performance concerns, and support management with employee reviews and corrective action.

·   Guest experience and quality: Build guest relationships and resolve concerns within authorized guidelines. Ensure beverages and food follow approved recipes, portions, preparation methods, and presentation standards. Implement approved promotions and menu changes.

·   Inventory and cost control: Complete inventory counts, monitor stock, and assist with approved ordering and receiving. Verify deliveries; ensure proper labeling, dating, storage, and rotation. Control product usage and waste without compromising quality or service.

·   Safety and store readiness: Maintain clean, organized customer, service, preparation, and storage areas. Enforce sanitation and food safety practices; verify cleaning checklists and required logs. Monitor equipment, follow approved troubleshooting procedures, and report maintenance needs promptly.

·   Cash security and administration: Serve as a keyholder and complete opening, closing, cash handling, drawer counts, and reconciliation procedures. Assist with timecard review and operational records. Protect confidential information, report discrepancies, and escalate issues beyond delegated authority.

Qualifications and Work Requirements

·   1–2 years of leadership in a high-volume hospitality, retail, or coffee setting.

·   Strong barista skills, communication, judgment, and coaching ability

·   Comfort with POS (Toast preferred), scheduling, timekeeping, and operational records.

·   Must have open availability, including early mornings, evenings, weekends, holidays, and opening or closing shifts. Must be able to commit to a minimum 40-hour workweek.

·   Maintain food safety training and certifications required for the position.