Clients
4 Must-Know Insights for Hospitality Management Recruiting in 2025
Great hospitality may be defined by exceptional guest experiences, but the most important success factor happens behind the scenes. Attracting and retaining the right management talent is critical to operational excellence, revenue growth, and a culture that keeps customers and employees coming back. So, how do you secure skilled hospitality leaders amid an ongoing turnover…
Read MoreDo Higher Salaries Really Attract Better Hospitality Management Candidates?
“Show me the money!” It’s the battle cry of job seekers and the common hiring strategy for urgent restaurant and hospitality openings. When demand for top-performing managers spikes, job boards fill with high salaries and bonuses galore. But here’s the real question: Are employers throwing cash at a talent problem, or does competitive pay genuinely…
Read MoreWhat the Vegas Hotel Closures Tell Us About the Value of Adaptable Leadership
The past decade has taken a toll on classic Las Vegas hotels. Tropicana was demolished, Riviera is gone, and The Mirage will be replaced with a Hard Rock Hotel. Even 90s-era casinos like the former Monte Carlo and Bally’s have undergone major rebrands and renovations, signaling a shift in identity for the Strip. It’s the…
Read MoreSavor the Future: 3 Bold Restaurant Menu Trends to Watch in 2025
What’s whetting appetites in 2025? Faced with a world of disruption and relentless news cycle, diners are searching for comfort in food and escapism through global flavors. They’re prioritizing wellness—for both physical and mental health—in the food they consume. And they’re supporting the restaurants that bring sustainability into the fold. These themes are translating into…
Read MoreShould I Buy a Franchise in the Hospitality Industry?
Ready to kickstart your business ownership dreams? Your hospitality expertise can set you up for success, but starting a company from scratch can be a high-risk venture. Here’s a hard truth: 20.4% of companies fail within their first year, and less than 35% survive the decade. Investing in a franchise can offer a smoother path…
Read MoreIs Technology Taking Over Jobs in the Hospitality Industry?
From robot waiters and AI concierge services to avocado-cutting devices, hospitality innovations are quickly redefining the boundaries of efficiency. Technology is streamlining operations by taking on manual tasks with precision and speed. It is true what they say: Automation can do what humans can do, but better—in some areas, at least. The excitement for tech-driven…
Read MoreSenior Living Independence: Why Hospitality Is the Cornerstone of Quality Care
What does it take to make a senior living community a home? Your future residents probably aren’t dreaming of harsh fluorescent lights or cold linoleum floors. Aging in place is now the preferred living arrangement for 95% of adults aged 55 and older, showing a growing desire for comfort, connection, and independence. These values don’t…
Read MoreCustomer Service Is Over: Why True Hospitality Leaders Are in High Demand
What comes to mind when you think of good customer service? Perhaps it’s the local barista who greets you warmly at the counter or the live chat feature on your hotel app. Maybe it’s smooth check-ins, rapid social media responses, or swiftly resolved mistakes. Quality service is essential for customer satisfaction—but it’s also everywhere. In…
Read MoreThe Future of Casinos: Why Innovative Talent Is Key to Long-Term Growth
In the high-stakes casino industry, a successful house always needs an edge. Today’s most profitable operations go beyond claiming an odds advantage on the floor; they consistently create one-of-a-kind experiences that keep high rollers coming back. Savvy casino leaders know continuous innovation is crucial to retention and growth. While casinos are attracting record levels of…
Read MoreBusy Season for Hotels Is Coming. Here’s How to Prepare.
As tourism rebounds and the travel bugs bite, consumers are mapping out exciting adventures across the globe. Busy season for hotels is coming—and savvy hospitality leaders are gearing up for the lively months ahead. Despite inflation, all signs point to another surge of guests. Following record-setting travels in 2023, 72% of Americans plan to take…
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