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Feeling Burned Out? Try These Tips for a Better Work-Life Balance

“Burnout” isn’t a particularly scientific term, but it’s definitely a real condition. It’s a form of deep-seated exhaustion that can result from a prolonged high-stress situation if the stress isn’t effectively managed. For example, there’s “caregiver burnout,” which affects people caring for a disabled or terminally ill loved one. But probably the most common form… Read more »

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We’ve all seen hundreds of articles written for employees starting their career with redundant advice like ‘don’t show up late.’ The internet is full of basic information for anyone who is starting their career. What about people who are vying for hospitality managers jobs earning $75000 range, or higher. What are some of the things… Read more »

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The Best Way to Address a Customer Complaint With Your Employees

Nobody likes receiving customer complaints, but it’s part of doing business. And as the cliché goes, “the customer is always right”—even when they aren’t. If a customer walks away from a transaction feeling disrespected, taken advantage of or otherwise unhappy, it hurts your brand. When you get a complaint, it’s an opportunity to improve performance… Read more »

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There are several words and clichés used from the 70s, 80s, and 90s that when used in today’s job interviews will likely cause a manager to lose the job, today.  Some of these phrases can label you as an unqualified management candidate. Their very use ‘slots’ you in the same way using words out of… Read more »

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ghosted image of man

Plus, our experts weigh in on what to do when you’re ghosted by a candidate Ghosting interviews is as old as the recruiting process itself. For years, candidates have chosen to not show up to interviews without any communication – it’s only now that we apply a term that’s been more typically used in the… Read more »

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Any management candidate will tell you that it is hard enough to survive the job interview process without making blunders which can alter the meaning or intent of the message you are trying to convey. The problem is that there are many single words that are easily misunderstood, or create a personal perception in the… Read more »

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As the leading social networking site for professionals, LinkedIn is the perfect platform to promote yourself and seek employment opportunities. Hiring managers and recruiters search the site regularly for promising job candidates, and the networking possibilities can lead to newly opened doors you may not otherwise encounter. Getting discovered on LinkedIn starts with taking the… Read more »

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There are two reasons why it is important for a hospitality management candidate to focus on the end of a cover letter, and manager’s resume. By the time most management candidates reach the end of their resume they lose focus. This section seems like the least important part of the resume. This section also seems… Read more »

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In any industry, striving for customer loyalty is central. And earning that loyalty depends strongly on the customer experience. For hotels, resorts and other businesses in the hospitality sector, delivering exceptional customer experiences is essential to earning repeat patronage, personal referrals and word-of-mouth marketing. Retaining customers is generally easier and more cost-effective than winning new… Read more »