News & Events

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A-Recap-of-the-Top-5-Hospitality-Job-Search-Blogs

As we near the end of 2018, we like to look back at some of the most popular Gecko Hospitality blogs to figure out what trends were most important to our clients. Over the past year or so, we tackled some tough topics such as how to retain the top talent in a competitive employment… Read more »

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The hospitality industry doesn’t operate in the same manner that other industries do. Hospitality management skills differ from those in other industries. This industry operates 100% on repeat business. If customers are not happy then the restaurant or hotel does not thrive.  This has given birth to a new type of manager, the customer-centric manager…. Read more »

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How-To-Attract-A-More-Diverse-Candidate-Pool-to-Your-Restaurant

Diversity in the workplace still matters. This is especially true in the ultra-competitive world of restaurant food service. Having a crew of employees that encompasses a wide array of people means your customers will feel welcome, no matter their ethnicity. Offering a multilingual menu and making subtle shifts to accommodate culture can help attract a… Read more »

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The higher you move up in management the more varied the job interview process will be. When you are looking for an entry level job the focus will be on your communication skills, attitude, education, and priorities. Traditional Job Interview This type of interview looks at your basic skills. Can you get along with people?… Read more »

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3-Ways-to-Get-Extra-Tips-This-Holiday-Season

Tipping is an important way to supplement the income of hospitality industry workers. From the hotel concierge, housekeeping, and bellman, to the valet and restaurant server, tipping is an accepted and important part of the service industry. Each of these roles requires a certain amount of hustle, as well as strong customer service and attention… Read more »

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Past behavior is the most accurate predictor of future performance. This is the premise of the behavior job interview.  If you are a mid level manager or higher you’ve been subject to a behavior interview. It has been around since the 1970s, but surprisingly few managers are able to successfully maneuver this part of the… Read more »

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Should-You-Offer-Paid-Hospitality-Internships

Internships are an important way of giving back to students seeking to improve their resume skills before leaving college or high school. It’s also a great way to proactively fill a recruiting funnel for down the road. But interns are labor-intensive additions to your hospitality team, typically requiring closer oversight than a working adult with… Read more »

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STAR Behavior Job Interview- Situation, Task, Action, Result. This strategy is designed to help candidates successfully manage the behavior job interview. Competency-focused questions start with specific phrases such as “Tell about a time when…” and “Share an example where…”. This is the one part of a job interview where you are expected to pre-formulate your… Read more »

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4-Tips-For-Dealing-With-A-Difficult-Boss

Eventually, most employees encounter a difficult boss. In fact, half of all adults have quit a job to get away from a superior to improve their quality of life. “Difficult” can mean many things: a micromanager, hothead, poor communicator, someone with lousy interpersonal skills, someone unconstructively or excessively critical, someone who openly shows favoritism, someone… Read more »

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This is the part of the job interview where a restaurant manager can practice. A restaurant manager knows the basic questions they will ask, Team Work and Leadership. The job interviewer will ask you ‘how’ you solved problems. This isn’t the place to talk about your education or mentorships. It isn’t the time to talk… Read more »