General Manager
Artisan Bakery & Restaurant  |  Washington, DC
Salary: $85,000 – $95,000  |  Department: Front of House

Position Overview

Role & Responsibilities

• Oversee daily operations, ensuring the smooth functioning of the restaurant and bakery.
• Manage the front-of-house team, fostering a collaborative and high-performance work environment.
• Conduct regular training sessions for FOH staff, emphasizing excellent customer service standards.
• Analyze labor costs and adjust scheduling to optimize efficiency while staying within budget.
• Handle payroll reconciliation, ensuring accuracy in hours worked, tip submissions, and PTO.
• Perform labor analysis and reporting to monitor and manage labor costs effectively.
• Oversee liquor inventory and ordering, ensuring compliance with legal and company standards.
• Utilize advanced knowledge of the Toast POS platform for menu updates, reporting, and troubleshooting.
• Ensure accurate tracking of sales, labor, and inventory through the POS system.
• Train staff on POS features to maximize operational efficiency.
• Lead by example to inspire and motivate the team, promoting accountability and professionalism.
• Conduct regular performance evaluations and provide constructive feedback to staff.
• Resolve employee and customer issues promptly and professionally.
• Ensure consistent delivery of high-quality food and service.
• Monitor guest feedback and implement improvements to enhance the dining experience.
• Uphold cleanliness, safety, and health standards throughout the operation.

Qualifications

• Proven experience in a supervisory or management role in the food service industry, preferably in a bakery or restaurant environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent communication skills — verbal and written — with the ability to interact effectively with customers, staff, and vendors.
• Exceptional organizational and time-management abilities, with a keen eye for detail.
• Proficiency in point-of-sale systems; Toast POS experience strongly preferred.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Knowledge of food safety and sanitation regulations.

What's in It for You?

Equal Opportunity Employer