We are looking for a Restaurant Assistant General Manager to lead all aspects of our business. As a manager you will deliver a high-quality menu and motivate our staff to provide excellent customer service. Our Restaurant AGM responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Management Responsibilities

• Coordinate daily Front of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Schedule, organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. special events and social media ads)
• Train new and current employees in proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

What we’re looking for:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and Toast POS
• Strong leadership, motivational and people skills
• Acute financial management skills
• Degree in Business Administration, hospitality management or culinary schooling is a plus

What We Offer:

• Competitive Salary
• Comprehensive Medical, Dental, and Vision Insurance
• Paid Sick Leave and Vacation Time
• Exciting Growth Opportunities

Apply Today!

Don’t miss this opportunity to advance your career with a thriving restaurant group in Andover, MA.