Director of Operations/General Manager

Hospitality Property

We are searching for a dynamic and results-driven Director of Operations with a passion for the hospitality industry. If this sounds like your style as an experienced leader, apply today in Cleveland, OH! Our property is dedicated to delivering exceptional service, unforgettable experiences, and innovative programming to our guests and members.

Title of Position: Director of Operations/General Manager

Compensation: $100k to $125k+ along with bonus, benefits, and relocation allowance

Job Description:

The Director of Operations is responsible for the overall efficiency, coordination, and results across all operational verticals of the property, including Food & Beverage, Private Events, Membership, Live Performance Venue, and Marina Services. The Director of Operations ensures seamless day-to-day functionality while driving long-term strategic objectives. This individual will establish and maintain systems to uphold brand standards and deliver outstanding guest experiences.

The Director of Operations will also focus on team leadership, innovation, and financial performance, serving as an operational anchor for the property and fostering a culture of excellence across all departments. This role requires a hands-on leader who can seamlessly integrate creative vision with practical execution to exceed expectations at every touchpoint.

Benefits:

• Competitive salary plus performance bonuses.
• Comprehensive medical, dental, and vision insurance.
• Paid Time Off (PTO) and opportunities for professional growth through training and certifications.
• Access to an exciting and design-forward workplace with a supportive and collaborative team culture.
• The opportunity to lead one of the most ambitious and innovative hospitality venues in the Midwest.

Qualifications:

• A minimum of 7 years in senior hospitality leadership roles, with experience in multi-vertical projects such as boutique hotels, member-focused properties, or lifestyle brands.
• Proven track record of implementing operational standards, systems, and staff training programs to achieve optimal efficiency and guest satisfaction.
• Strong financial expertise, including budget management, P&L oversight, and cost optimization.
• A history of managing property openings, relaunches, or successful operational turnarounds.
• Proficiency in hospitality tech platforms (POS, CRM, PMS, and event software).
• Ability to lead and inspire multi-disciplinary teams while balancing operational strategy and guest experience innovation.
• Passion for creating high-touch guest experiences and championing a culture of service excellence.