We are seeking a Housekeeping Manager for our 120-room, limited select hotel in the Greater Boston region. Our Housekeeping Manager will be responsible for overseeing and managing all housekeeping operations to ensure a clean, safe, and welcoming environment for guests and staff. This includes directing daily cleaning activities, monitoring staff performance, maintaining inventory levels, and ensuring compliance with safety and cleanliness standards. The ideal candidate will demonstrate strong leadership, attention to detail, and a commitment to delivering exceptional guest experiences.

Responsibilities

• Plan, organize, and oversee the housekeeping operations for the hotel’s guest rooms, public spaces, and back-of-house areas.
• Recruit, train, and supervise housekeeping staff, ensuring effective performance and adherence to hotel standards.
• Conduct regular inspections of guest rooms and public areas to guarantee cleanliness and maintenance standards are met or exceeded.
• Manage the department's scheduling to optimize staff productivity while controlling labor costs.
• Maintain accurate inventory of cleaning supplies, linens, and amenities; place orders as necessary to ensure uninterrupted operations.
• Monitor compliance with health and safety regulations, including proper use of cleaning chemicals and equipment.
• Address guest requests and concerns promptly and professionally to ensure satisfaction.
• Collaborate with other departments to maintain smooth hotel operations and uphold brand standards.
• Prepare and manage the housekeeping budget in conjunction with the General Manager.
• Develop and implement procedures to enhance efficiency and improve employee and guest satisfaction.

Qualifications

• Prior 3+ years’ experience in a Hilton or luxury brand hotel
• Prior work experience is required and Bi-lingual (English and Spanish speaking) is a plus
• Proven experience in housekeeping management, preferably in a hotel setting.
• Strong leadership and team-building abilities.
• Excellent organizational and multitasking skills.
• Knowledge of cleaning techniques, chemicals, and equipment.
• Familiarity with health and safety regulations in a hospitality environment.
• Proficiency in Microsoft Office and housekeeping management systems.
• Effective communication and problem-solving skills.

Benefits

• Medical, dental, vision, and company-paid life insurance
• Vacation, PTO, and holidays.
• 401(k) plan with company match
• STD, accident, life, and critical illness
• Educational assistance, hotel discounts, and travel assistance