Job Title: General Manager

Location: Providence, RI

Salary: $85,000 – $95,000 per year

About the Role

We are seeking an experienced and driven General Manager to lead operations, inspire teams, and deliver exceptional guest experiences at a vibrant hospitality venue in Providence, RI. This is a high-impact leadership role where you will manage all aspects of operations, develop talent, and ensure financial and operational excellence.

Key Responsibilities

Guest Experience

• Champion a culture of hospitality, warmth, and service excellence.
• Engage with guests proactively, addressing and resolving issues professionally.
• Ensure best-in-class standards for cleanliness, ambiance, and product quality.
• Oversee all FOH and BOH operations to guarantee seamless execution and memorable experiences.

Team & Talent Development

• Lead, coach, and develop a high-performing team of managers and staff.
• Set clear goals, expectations, and career development pathways for team members.
• Foster an inclusive workplace culture that attracts and retains top talent.
• Manage hiring, onboarding, and training initiatives in partnership with culinary and support teams.

Financial & Operational Leadership

• Set and achieve financial targets, including sales, labor, and cost controls.
• Use data and reporting tools to guide operational decisions and strategy.
• Optimize ordering, inventory management, and vendor relationships.
• Ensure full compliance with all local, state, and federal regulations.

Process & Innovation

• Maintain high standards for safety, sanitation, and quality.
• Support menu rollouts and operational initiatives, ensuring team readiness.
• Implement technology and systems to streamline operations and improve efficiency.

Brand & Community Engagement

• Drive local marketing and brand-building initiatives.
• Represent the venue in the local community and build partnerships.
• Cultivate a loyal guest base through events, outreach, and engagement programs.

Qualifications

• 5+ years in progressive restaurant leadership roles, including 2+ years as a General Manager.
• Strong leadership, communication, and coaching skills.
• Operational expertise: P&L management, scheduling, ordering, and regulatory compliance.
• Tech-savvy with experience in POS systems, Microsoft Office, and restaurant management tools.
• Deep passion for hospitality, guest experience, and team development.

What to Expect

• A dynamic, hands-on leadership role in a modern hospitality environment.
• Opportunities for career growth and cross-property mobility.
• A supportive culture centered on creativity, excellence, and operational success.
• Physical demands include standing for long periods, lifting up to 45 pounds, and working in both restaurant and office settings.

Benefits

• 401(k) and 401(k) matching
• Health, dental, and vision insurance
• Paid time off

If you are ready to lead, inspire, and shape the future of hospitality in Providence, we encourage you to apply for this opportunity. Please submit your up-to-date resume to michelleh@geckohospitality.com to be considered.