Job Title: General Manager – Full-Service Boutique Hotel

Location: Chicago, IL

Salary: $180K - $190K + Bonus

Relocation Assistance- Yes

About Us:

Our Hotel is a premier full-service boutique hotel that prides itself on delivering exceptional guest experiences, personalized service, and a unique ambiance. With a focus on luxury, innovation, and attention to detail, we aim to create memorable stays for our guests while fostering a culture of excellence among our team.

Job Summary:

We are seeking an experienced and dynamic General Manager to lead our boutique hotel operations. The ideal candidate will be a visionary leader with a passion for hospitality, a keen eye for detail, and the ability to inspire and manage a diverse team. As the General Manager, you will oversee all aspects of the hotel’s operations, ensuring profitability, guest satisfaction, and adherence to brand standards.

Key Responsibilities:

• Leadership & Team Management:
• Lead, mentor, and motivate department heads and staff to achieve operational excellence.
• Foster a positive and collaborative work environment that aligns with the hotel’s values and culture.
• Recruit, train, and develop team members to ensure high performance and retention.
• Operational Oversight:
• Oversee daily operations, including front desk, housekeeping, food & beverage, sales, and maintenance.
• Ensure compliance with health, safety, and regulatory standards.
• Monitor and maintain the hotel’s physical condition, ensuring it meets luxury standards.
• Guest Experience:
• Champion exceptional guest service, addressing guest feedback and resolving issues promptly.
• Continuously enhance the guest experience by implementing innovative ideas and personalized touches.
• Financial Management:
• Develop and manage budgets, forecasts, and financial plans to achieve revenue and profitability goals.
• Monitor financial performance, control costs, and identify opportunities for revenue growth.
• Ensure accurate reporting and compliance with financial policies.
• Sales & Marketing:
• Collaborate with the sales and marketing team to drive occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).
• Represent the hotel at industry events and build relationships with key stakeholders and partners.
• Develop and execute strategies to enhance the hotel’s brand presence and market share.
• Strategic Planning:
• Identify opportunities for growth and improvement, aligning with the hotel’s vision and goals.
• Stay updated on industry trends and competitor activities to maintain a competitive edge.

Qualifications:

• Proven experience as a General Manager or in a senior leadership role within a boutique or luxury hotel.
• Strong understanding of hotel operations, including front office, housekeeping, food & beverage, and sales.
• Exceptional leadership, communication, and interpersonal skills.
• Financial acumen with experience in budgeting, forecasting, and P&L management.
• Passion for delivering outstanding guest experiences and fostering a culture of service excellence.
• Ability to think strategically, solve problems, and adapt to changing circumstances.
• Proficiency in hotel management software and Microsoft Office Suite.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career growth.
• A supportive and inspiring work environment in a luxury setting.

How to Apply:

If you are a passionate and results-driven leader with a commitment to excellence, we invite you to join our team. Please submit your resume to jay@geckohospitality.com for immediate review and consideration.