Confidential Job Posting

Hotel General Manager

A privately owned, branded hotel in the Kansas City airport market is seeking an experienced Hotel General Manager to lead day-to-day operations, strengthen team culture, improve property performance, and provide steady on-site leadership for an ownership group based out of state.

This is a hands-on leadership role for someone who can bring structure, accountability, and positive energy to a property that needs a strong operator, a clear communicator, and a team-focused leader.

Position Overview

The General Manager will be responsible for the overall leadership and performance of the hotel, including guest satisfaction, team development, staffing, financial performance, brand standards, sales support, and operational execution.

The ideal candidate will have experience leading a select-service, limited-service, airport-market, or similar branded hotel environment. This person should be comfortable managing independently, communicating clearly with ownership, and creating a culture where employees understand expectations and feel supported.

Experience with Opera Cloud is strongly preferred. Prior Wyndham brand experience is a plus. Bilingual ability is also a plus.

Key Responsibilities

Lead all daily hotel operations, including front office, housekeeping, maintenance coordination, guest service, staffing, scheduling, vendor communication, and brand-standard execution.

Build a positive and accountable team culture through coaching, training, communication, and consistent leadership.

Support and develop current property-level employees, including supervisors and department leads.

Review staffing levels, schedules, productivity, and service standards to ensure the property is operating effectively.

Maintain strong guest satisfaction by addressing service issues, monitoring reviews, improving response processes, and ensuring consistent service delivery.

Use Opera Cloud and other hotel systems to monitor reservations, occupancy, guest activity, reporting, room status, front desk procedures, and operational performance.

Partner with ownership on financial performance, budgeting, expense control, revenue opportunities, and operational priorities.

Help drive local sales activity by supporting relationships with corporate accounts, airport-related demand, local businesses, extended-stay opportunities, group needs, and community partnerships.

Communicate regularly with out-of-state ownership regarding property performance, staffing, guest issues, maintenance needs, sales opportunities, and key priorities.

Ensure compliance with brand standards, safety requirements, employment practices, and property policies.

Identify quick wins and longer-term improvements that strengthen the hotel’s operation, team morale, guest experience, and profitability.

Ideal Candidate Profile

The ideal candidate will be a steady, hands-on hotel leader who can walk into a property, assess the team and operation, and begin creating stability without causing unnecessary disruption.

This person should be comfortable leading from the floor, supporting the team, solving problems, and holding people accountable in a respectful and professional way.

The strongest candidates will bring:

Hotel General Manager, Assistant General Manager, Hotel Manager, or senior operations leadership experience

Experience in select-service, limited-service, extended-stay, airport-market, or similar branded hotels

Hands-on knowledge of hotel operations, including front office, housekeeping, maintenance coordination, guest service, and financial performance

Strong team leadership and culture-building ability

Experience improving employee morale, accountability, guest satisfaction, and operational consistency

Sales-minded leadership with a willingness to support local business development and revenue growth

Strong communication skills, especially with remote ownership or off-site leadership

Opera Cloud experience preferred

Wyndham brand experience preferred

Bilingual ability preferred

Qualifications

Minimum 3–5 years of hotel leadership experience preferred

Prior General Manager or Assistant General Manager experience strongly preferred

Experience managing property-level teams and department leaders

Strong understanding of guest satisfaction, brand standards, staffing, budgeting, and daily hotel operations

Ability to work independently and communicate clearly with ownership

Comfortable using hotel systems and operational reporting tools

Opera Cloud experience strongly preferred

Prior Wyndham or similar branded hotel experience a plus

Compensation

Base salary is expected to be in the $55,000–$60,000 range, with some flexibility possible for the right candidate.

The property does not currently offer a traditional benefits package but does provide a 50% healthcare stipend.

Why This Opportunity

This is an opportunity for a hotel leader who enjoys creating structure, developing people, improving culture, and making a visible impact. The ownership group is looking for a trusted on-site leader who can stabilize the operation, support the team, and help move the property forward.

For the right person, this role offers autonomy, direct ownership access, and the chance to take ownership of a property that needs strong, consistent leadership.