Restaurant General Manager – Upscale Dining

Location: Outside of San Antonio

Salary: $80K - $95K + Bonus Potential

Position Overview

We are seeking an experienced and highly motivated Restaurant General Manager to lead the operations of an upscale, high-volume dining establishment. This individual will be responsible for delivering an exceptional guest experience while driving operational excellence, team performance, and financial results. The ideal candidate is a polished hospitality professional with a passion for elevated food and beverage, strong leadership skills, and a proven ability to create a service culture centered around hospitality.

The General Manager will serve as the face of the restaurant, setting the tone for the guest experience and establishing a culture of accountability, professionalism, and teamwork. This is an excellent opportunity for a hands-on leader who thrives in a sophisticated dining environment and understands the expectations of an upscale clientele.

Key Responsibilities

• Oversee all daily restaurant operations, including front-of-house, back-of-house, service standards, staffing, and guest satisfaction.
• Lead, coach, and develop a high-performing management and hourly team through clear expectations, training, and ongoing performance feedback.
• Create and maintain an elevated service culture that consistently exceeds guest expectations.
• Ensure the restaurant's food, beverage, service, cleanliness, and presentation standards are consistently maintained.
• Monitor and manage financial performance, including sales, labor costs, food costs, beverage costs, inventory, and overall profitability.
• Develop and execute strategies to increase revenue, improve guest frequency, and maximize average check.
• Review financial reports, budgets, forecasts, and operating metrics to identify opportunities and address challenges.
• Partner closely with the culinary leadership team to ensure seamless coordination between kitchen and front-of-house operations.
• Manage staffing levels, scheduling, recruitment, retention, and succession planning.
• Conduct pre-shift meetings and ensure team members are consistently trained on service standards, menu knowledge, wine and beverage offerings, and hospitality expectations.
• Build strong relationships with guests and proactively address feedback or service concerns in a professional and solutions-oriented manner.
• Maintain compliance with health, safety, sanitation, alcohol service, and company policies.
• Oversee inventory management, purchasing controls, receiving procedures, and loss prevention.
• Assist with special events, private dining, VIP experiences, and other revenue-generating initiatives.
• Maintain a professional, polished, and energetic presence throughout the restaurant.
• Collaborate with ownership and/or senior leadership on operational initiatives, marketing strategies, and long-term business goals.

Qualifications

• 5+ years of progressive restaurant management experience, preferably within upscale, fine dining, luxury hotel, or high-end hospitality environments.
• Proven experience leading a high-volume restaurant operation.
• Strong understanding of restaurant P&L management, labor controls, food and beverage costs, and budgeting.
• Exceptional knowledge of upscale service standards and guest relations.
• Demonstrated ability to recruit, train, motivate, and retain high-performing teams.
• Strong financial acumen with the ability to analyze operating reports and translate results into actionable strategies.
• Excellent communication, organizational, and interpersonal skills.
• Professional presence with a genuine passion for hospitality.
• Ability to remain calm, composed, and solution-oriented in a fast-paced environment.
• Strong knowledge of food, wine, spirits, and contemporary restaurant trends is highly preferred.
• Must be willing to work a flexible schedule, including evenings, weekends, and holidays as required.

Ideal Candidate

The ideal candidate is a high-energy, polished, and hospitality-driven leader who understands that upscale dining is about much more than serving great food. They know how to create memorable experiences, build a strong team culture, control costs, and consistently deliver exceptional service.

We are looking for a General Manager who leads from the front, develops people, understands the business side of hospitality, and takes genuine pride in creating an outstanding restaurant experience for every guest.

If interested, please send your resume to jay@geckohospitality.com