Front of House Manager

Salary $60K-$65K plus benefits!

 As Front of House Manager, you will own the guest journey so every birthday, wedding, and anniversary feels unforgettable—and every table becomes a story guests tell for years.

Performance Objectives

• Deliver 95%+ guest-satisfaction scores within 90 days by coaching a 12–18 person FOH team on our signature “celebration service” standards.
• Grow average check 12–15% in the first two quarters through dessert, champagne, and pairing recommendations that feel magical, never pushy.
• Keep peak-hour table turns under 45 minutes and wait times under 10 minutes without sacrificing the leisurely, high-end café experience.
• Cut FOH labor variance to ±2% of budget by forecasting covers from events, Disney traffic, and holiday calendars.
• Achieve 100% on-time, photo-perfect presentation of custom cakes and pastry platters so every special-occasion table photographs like a dream.
• Build a bench of three shift leads ready for promotion within 12 months, reducing overtime and protecting service quality during expansion.

Environment & Resources

You report to the General Manager and partner daily with pastry chefs, event coordinators, and the founder’s culinary team. You will have a dedicated FOH budget, Toast POS, OpenTable, and full access to our signature cake

and Pixie Glitter inventory. Locations include high-volume Disney BoardWalk and intimate Indiana cafés—expect both celebrity guests and neighborhood regulars.

Essential Qualifications

• 3+ years managing FOH in a high-volume bakery, café, or fine-dining restaurant that sells both plated desserts and retail cakes.
• Proven track record of lifting guest scores and check averages through coaching, not just scheduling.
• Comfort directing 15+ staff during 200-cover nights while protecting a 4.8+ Google/TripAdvisor rating.
• Experience coordinating timed cake presentations and special-occasion tables without kitchen delays.
• Ability to forecast labor and inventory around holidays, weddings, and Disney park calendars.

Role Selling Points

• Work inside a founder-led brand whose cakes appear at Disney, celebrity events, and national media.
• Lead service for a product line guests literally sprinkle with Pixie Glitter—your tables become Instagram moments.
• Career path into multi-unit or Disney-resort leadership as we grow.
• Daily collaboration with pastry artists who treat every cake as couture.

If you can turn a simple slice into a standing ovation, apply now and help us write the next chapter of celebration.

Send your resume to andrea@geckohospitality.com