Hospitality Department Manager

Buffalo Wild Wings | Restaurant Management

Base Salary: $63,000–$66,000 annually, depending on experience

Employment Type: Full Time

Reports To: General Manager

Montclair CA 91763

Department: Restaurant Operations

About the Opportunity

We are seeking an experienced, energetic, and guest-focused Hospitality Department Manager to join our restaurant leadership team.

This position is ideal for a hands-on hospitality professional who enjoys leading teams, creating an exciting dining atmosphere, and delivering exceptional guest experiences in a fast-paced, high-volume restaurant environment.

The Hospitality Department Manager oversees front-of-house operations, including dining room service, employee development, guest satisfaction, scheduling, and overall service execution.

We are looking for a leader who understands how to balance operational excellence, team development, and financial performance while creating a fun and welcoming environment for guests and employees.

Key Responsibilities

Hospitality & Guest Experience

• Oversee daily front-of-house and dining room operations.
• Deliver exceptional guest service and maintain strong hospitality standards.
• Lead restaurant shifts while ensuring efficient service, cleanliness, and operational execution.
• Resolve guest concerns professionally and create positive guest experiences.
• Maintain a welcoming, energetic, and engaging restaurant atmosphere.
• Ensure consistent execution of company service standards.
• Support the restaurant's overall entertainment and audiovisual experience.

Team Leadership & Development

• Recruit, interview, hire, train, and develop front-of-house team members.
• Directly supervise servers, runners, bussers, and other assigned hospitality employees.
• Build a positive, accountable, and team-oriented work environment.
• Provide ongoing coaching, performance feedback, and employee evaluations.
• Develop future shift leaders and management talent through training and succession planning.
• Coordinate employee development and staffing needs with other department managers.
• Maintain required employee training certifications and compliance standards.
• Conduct department meetings to communicate goals, operational updates, and performance expectations.

Restaurant Operations

• Create and manage weekly employee schedules while maintaining labor budgets.
• Ensure proper staffing levels based on business volume and operational needs.
• Maintain high standards for restaurant cleanliness, safety, and organization.
• Support opening, closing, and shift management procedures.
• Monitor service execution and identify opportunities for operational improvement.
• Ensure compliance with company policies, food safety requirements, and applicable regulations.
• Collaborate with kitchen and bar leadership to deliver a seamless guest experience.

Sales & Financial Performance

• Support restaurant sales goals and profitability initiatives.
• Monitor labor expenses and operational performance.
• Review guest satisfaction reports, restaurant audits, and financial performance indicators.
• Develop action plans to address performance opportunities.
• Implement employee incentives and sales-building initiatives.
• Support local restaurant marketing programs and promotional events.
• Encourage employee participation in company promotions and guest engagement initiatives.

Qualifications & Experience

Required Qualifications

• Minimum of 2 years of restaurant, hospitality, or retail management experience.
• Strong leadership, coaching, and employee-development skills.
• Experience managing teams in a fast-paced, customer-facing environment.
• Excellent communication, organization, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining service standards.
• Understanding of labor management, scheduling, and restaurant operations.
• Strong commitment to guest satisfaction and operational excellence.
• High school diploma or equivalent.
• Ability to complete required company management training and certifications.

Preferred Qualifications

• Previous experience as a Hospitality Manager, Service Manager, Front of House Manager, Restaurant Manager, or Assistant General Manager.
• Experience in a high-volume, full-service restaurant or sports bar environment.
• Experience managing restaurant operations with a full-service bar.
• Familiarity with restaurant financial reports, labor controls, and performance metrics.
• Proven success developing employees and improving guest satisfaction.

Compensation

Base Salary: $63,000–$66,000 annually

Compensation will be determined based on relevant experience, qualifications, and leadership background.

Additional benefits and eligibility will be discussed during the interview process.

Schedule & Work Environment

• Full-time restaurant management position.
• Approximately 50 hours per week, based on business needs.
• Must be available to work evenings, weekends, holidays, and other shifts as required.
• Fast-paced restaurant environment requiring regular interaction with guests and employees.
• Frequent standing, walking, and movement throughout the restaurant.
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.

Why Join Our Team?

This is an excellent opportunity for a hospitality leader who enjoys developing employees, delivering memorable guest experiences, and contributing to the success of a high-energy restaurant operation.

We are looking for someone who leads by example, takes ownership of their department, and knows how to create a positive experience for both guests and team members.

If you are a motivated restaurant leader with a passion for hospitality, team development, and operational excellence, we encourage you to apply.