General Manager 

Location: New York, NY

We are seeking an experienced, service-driven General Manager to oversee daily operations at an exclusive private members' club in New York City. The ideal candidate is a polished hospitality leader with experience managing premium guest experiences, developing high-performing teams, and maintaining exceptional service standards. This individual will be responsible for the overall member experience, operational efficiency, financial performance, and continued development of the club's service culture.

Responsibilites:

• Oversee all daily club operations, ensuring a seamless, personalized, and high-quality experience for members and their guests.
• Lead, coach, and develop department managers and frontline team members while fostering a professional, service-oriented culture.
• Maintain exceptional standards of hospitality, presentation, cleanliness, and attention to detail throughout the property.
• Build strong relationships with members, anticipate their needs, and address feedback or concerns with discretion and professionalism.
• Oversee staffing, scheduling, recruitment, onboarding, training, and performance management.
• Manage operating budgets, labor costs, purchasing, inventory, and other expenses while maintaining financial objectives.
• Collaborate with department leaders to coordinate service delivery, events, member programming, and daily operational priorities.
• Ensure consistent communication and coordination across all departments.
• Establish and maintain operating procedures, service standards, and accountability measures.
• Oversee private events and special functions, ensuring proper planning, staffing, and execution.
• Monitor member satisfaction and identify opportunities to enhance engagement, retention, and overall club offerings.
• Maintain compliance with applicable health, safety, employment, and regulatory requirements.
• Report operational performance, staffing needs, member feedback, and business opportunities to ownership or senior leadership.
• Handle sensitive member and business matters with discretion and sound judgment.

Qualifications:

• 5+ years of progressive hospitality management experience, including experience as a General Manager, Director of Operations, or comparable senior leader.
• Experience in private members' clubs, luxury hospitality, boutique hotels, upscale lifestyle venues, or similar service-focused environments preferred.
• Proven ability to lead multiple teams and manage complex daily operations.
• Strong financial acumen, including budgeting, labor management, cost controls, and performance reporting.
• Exceptional interpersonal, communication, and relationship-building skills.
• A polished, professional presence with a strong understanding of personalized, high-touch service.
• Demonstrated ability to recruit, develop, and retain talented employees.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• High level of discretion when handling confidential member information and sensitive situations.
• Flexibility to work evenings, weekends, holidays, and special events as required.

Qualified candidates with a passion for elevated hospitality, personalized service, and operational leadership are encouraged to apply.