Managing a hotel staff in the hospitality industry can be one of the most challenging parts of the job. The job requires organization, people skills and stamina, but if you do it well, it can be both financially lucrative and personally fulfilling. Here are some of our best tips for managing the challenges that come with a busy management career in the hotel industry.
Start Early With Basic Skills and Keep Building
One way to be a better manager in the hotel industry is to get the education you need to do the job, and then keep building on your skills. Do the same thing with your staff; foster their learning and they will become better employees in the long run. To manage these teams effectively, make sure you understand the ins and outs of their jobs in addition to your own. Create learning tools and provide team members with paired training from senior employees that exhibits the values you want to cultivate. Finally, make sure your training materials are solid and set expectations for behavior and effort right out front.
Find a Good Mentor That Gives Good Advice
Is there someone you admire in the industry? If so, why not set up a coffee date and ask them if they will mentor you in how to run a tighter ship. You will likely learn valuable https://www.hirebook.com/blog/how-to-develop-effective-team-leadershipleadership skills and ways to innovate your management approach and style. Then supplement your learning by reading the latest articles on staff management and the hospitality industry. Finally, apply what you’ve learned to the team you’re managing for better results.
Give Employees What They Need to Serve Guests
Make sure your employees have modern equipment to make their jobs easier. Your employees should have all the tools necessary, like new vacuums and cleaning equipment, branded clothing and anything else they need to get the work done properly, quickly, and efficiently.
Creative a Positive Work Environment
Running teams means treating each employee with respect and creating a positive work environment that will motivate staff. This type of environment will encourage team members to take more pride in their work. If you praise liberally, train and are fair in your correction, you will naturally create an environment in which your employees will want to contribute and succeed. Reward even the small things that other managers take for granted, such as perfect attendance or exemplary guest service. Praise your team publicly and thank them for their efforts.
Managing the myriad demands of hotel staff is just as difficult as managing the customers’ expectations. But in both cases, this effort will pay off.
At Gecko Hospitality, we believe in the power of hard work, effort and a job well done. We help match hospitality talent with the best jobs in the industry. If you’re considering a change, or if you need help staffing your business, Gecko Hospitality understands the make-up of the best candidates and where to find them. Contact us today to find out more.