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Managing a hotel staff in the hospitality industry can be one of the most challenging parts of the job. The job requires organization, people skills and stamina, but if you do it well, it can be both financially lucrative and personally fulfilling. Here are some of our best tips for managing the challenges that come… Read more »

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Most everyone understands that bartenders do more than pour and mix. Have you ever met a surly bartender? Probably not, because most bartenders know they serve an important customer service and business ambassador role when they’re behind the counter. That makes their ability to hold quick and fun conversations with patrons really important to leaving… Read more »

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Trust is relevant to all relationships, and that includes the one between an employer and their employee. Without it, there’s a lot of dysfunction. If a manager doesn’t trust their workers, they may micromanage and second-guess them. If an employee doesn’t trust their employer, chances are high they will leave or be so unmotivated the… Read more »

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You’ve landed the job offer. It’s the home stretch toward starting a new job. There are three options now: Accepting the offer, declining it or making a counteroffer on the salary they’re offering. You don’t want to blow the job or make the employer mad, but you also don’t want to walk away from higher… Read more »

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It’s human nature to want praise for a job well done. This is especially true in the challenging hospitality field, where workers are tasked with pleasing their customers in a variety of settings, from restaurants to hotels and more. But sometimes managers are hard-pressed to remember to praise employees, especially when they are busy or… Read more »

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Even though you probably shouldn’t, chances are high you really do judge a book by the cover. Studies show that new acquaintances, employers and colleagues make assumptions about all kinds of things just because of how you look. Those first impressions are hard to overcome, which is exactly why new applicants to any job should… Read more »

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Diversity matters. Having a bias towards any type of person creates homogeny in the workplace that can stifle creativity. This is true for any industry, including hospitality, where having a diverse team helps companies understand the needs of a diverse client base. In the restaurant industry, gender bias can be an issue. Male bartenders dominate,… Read more »

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With more than 1 million restaurant locations in the United States and 14.7 million restaurant employees the restaurant industry continues to offer promising opportunities to the next generation of professionals seeking a job in restaurant management. Currently 9 of 10 restaurant managers started their career at the entry level,  and 8 of 10 restaurant owners… Read more »

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Most hospitality workers have a love/hate relationship with their customers. Our clients are the reason we’re there, but they can also make the job difficult. When something goes wrong with a guest’s meal, room or another amenity, it can sometimes make the job harder – but, dealing with these problems is just part of the… Read more »

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If you want to stand out at a qualified restaurant management candidate to a job interview, then you need to do more than memorize lists of questions from the internet. You need to be able to discuss serious issues that can cause a successful restaurant to spin out of control, like employee poaching, handling toxic… Read more »