Hotels

Job Title: Associate Director of Catering and Convention Services

Location: Near Syracuse, New York

Department: Catering and Convention Services

Reports To: Director of Sales

Position Summary:

The Associate Director of Catering and Convention Services is a key leadership role responsible for overseeing the planning, coordination, and execution of catering and convention services. This position ensures exceptional client experiences, maximizes revenue opportunities, and maintains operational excellence. The ideal candidate will have a strong background in event planning, catering, and team management, with a passion for delivering outstanding service.

Key Responsibilities:

• Strategic Leadership:
• Assist the Director in developing and implementing strategies to achieve departmental goals, including revenue targets, client satisfaction, and operational efficiency.
• Lead and mentor a team of catering and convention service professionals, fostering a culture of collaboration, innovation, and excellence.
• Event Planning and Execution:
• Oversee the planning and execution of all catering and convention events, ensuring seamless coordination between clients, vendors, and internal teams.
• Collaborate with clients to understand their vision, needs, and budget, providing creative and customized solutions to exceed expectations.
• Ensure all events are executed in compliance with company standards, safety regulations, and client requirements.
• Revenue Management:
• Identify and pursue opportunities to maximize revenue through up-selling, cross-selling, and innovative service offerings.
• Monitor and analyze financial performance, providing regular reports and recommendations to the Director.
• Client Relationship Management:
• Build and maintain strong relationships with clients, serving as a trusted advisor and point of contact throughout the event life cycle.
• Proactively address and resolve client concerns, ensuring a positive and memorable experience.
• Operational Excellence:
• Oversee the scheduling, staffing, and resource allocation for events, ensuring optimal efficiency and quality.
• Continuously evaluate and improve processes, systems, and tools to enhance service delivery and operational performance.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in catering, event planning, or convention services, with at least 2 years in a leadership role.
• Proven track record of managing large-scale events and achieving revenue goals.
• Exceptional organizational, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities, with a focus on client satisfaction and operational efficiency.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Preferred Qualifications:

• Certified Meeting Professional (CMP) or similar certification.
• Experience in luxury hospitality or high-volume event environments.
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Why Join Us?

As the Associate Director of Catering and Convention Services, you will have the opportunity to lead a dynamic team, work on exciting events, and contribute to the success of a world-class organization.

How to Apply:

Interested candidates are encouraged to submit their resume for immediate consideration to Kevin Buck - kbuck@geckohospitality.com.