Management Tips
Are You Using Customer Data to Improve Their Experience?
In any industry, striving for customer loyalty is central. And earning that loyalty depends strongly on the customer experience. For hotels, resorts and other businesses in the hospitality sector, delivering exceptional customer experiences is essential to earning repeat patronage, personal referrals and word-of-mouth marketing. Retaining customers is generally easier and more cost-effective than winning new…
Read MoreReady to Improve Management?
Ditch These Communication Errors at Your Restaurant Communication is the lifeblood of any organization, and one of the most important aspects is management clearly communicating responsibilities and expectations to all employees. This certainly holds true in keeping a restaurant running smoothly and consistently, and for ensuring great customer experiences. Eliminating common communication errors also helps…
Read MoreAlexa… Are You Influencing the Hotels?
Hotel Managers need to stay ahead of the technological advances are reshaping the hotel industry, improving experiences for both staff and guests. As new voice user interface devices such as Amazon’s Alexa find their way into hotel rooms, operations become more streamlined and guest satisfaction increases. Introducing Alexa for Hospitality Alexa for Hospitality is the…
Read MoreHospitality Manager: Chaos Theory vs Complexity Theory
Hospitality Managers need to understand how management theories impacts their resumes. Most people construct a resume by writing a list of what has happened in their lives. A hiring manager with a strong understanding of organizational behavior is drafting something more. The job interviewer is looking for an indication that this manager understands Chaos and…
Read MoreHospitality Manager Jobs: Get the Job – And Paid Well
If you want to land a high-paying hospitality manager job, you need to start thinking like an owner, not like an employee. The managers who rise to the top—and command six-figure salaries—understand that their value is measured in one simple metric: how much money they make or save for the business. Every operational decision, staffing…
Read MoreShould You Offer Paid Hospitality Internships?
Internships are an important way of giving back to students seeking to improve their resume skills before leaving college or high school. It’s also a great way to proactively fill a recruiting funnel for down the road. But interns are labor-intensive additions to your hospitality team, typically requiring closer oversight than a working adult with…
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