Management Tips
Unleashing the Power of Purpose: Hospitality Leadership Lessons from The Bear
Life in the restaurant industry embodies controlled chaos. In such a fast-paced environment, unpredictable events—a spill in the walk-in, an unexpected rush, a broken appliance—can and often do occur. And yet there’s a beautiful choreography, behind each step in the kitchen and every dish served, that maintains a restaurant’s flow. Top-performing hospitality managers think beyond…
Read More5 Tips on Managing Turnover in Your Hotel
Turnover in the hospitality industry has been a problem for years; the U.S. Bureau of Labor Statistics reports the turnover rate is 73.6%—much higher than any other industry. Much higher, in fact, when you consider the finance and insurance industries have turnover that is less than 2%. Employee turnover costs you in all kinds of…
Read MoreWhat Kind of Performance Metrics Should I Have for My Hotel Staff?
Key performance indicators (KPIs) are a critical metric for measuring both individual and team performance. In the hotel industry, these measurements can be quite helpful in establishing a production-level normal, whether the job is turning beds or checking in customers. Which performance metrics are better? Here’s what you need to know. Top KPIs for the…
Read More5 Things to Remember When Training Your GenZ Employees
Pew Research Center says, “Generational cutoff points aren’t an exact science.” That’s true when defining the “Z” generation, those born after 1996 to today. Who is this “GenZ” generation and what do employers need to do to ensure they’re providing proper training for the job? Who is GenZ? It’s hard to believe, but most members…
Read MoreHow To Increase your Applications During the New Normal
Write successful job postings with these tips Your job descriptions will be the first impression job seekers have of your company and they are essential to your businesses’ success. Job descriptions play an important role in their ability to attract top talent. The quality of your job posting and the information included determines the quality…
Read MoreStrategies to Improve Diversity in Your Hospitality Recruiting
Diversity matters. The Wall Street Journal published an article recently that studied diversity at S&P 500 companies and found that diverse organizations are “more innovative and productive.” Diversity can come in many forms, from ethnicity, race, or sexual orientation, but also gender, age, religion, and other factors. Managers and teams made up of a diverse mix of people, the article…
Read MoreThe Restaurant Industry is Making a Comeback! But How?
3 Reasons Why The Restaurant Industry is Making a Comeback! Yes, the restaurant industry, as a whole, has suffered terribly because of the COVID virus and the subsequent state and federally mandated shutdowns and restrictions on business. State by state, governors have targeted (fairly or not) the hospitality and travel industries with rules and regulations…
Read MoreHow Much Is an Online Review Really Worth?
We’re sure you’ve heard about the online review, where your customers have a chance to rate your business. From a recruiting perspective, an online review can also reflect an employee’s experience of working in your company. Just like a customer review of your products and services, the online review of your current or past employee…
Read More3 Ways to Reduce Employee Turnover at Your Hotel
Every hospitality manager hates turnover. It’s incredibly costly, and an inconvenience to your customers, the business, and the staff left to fill the void. The last few years of historic unemployment have been even more frustrating for hospitality employers, because the pool of available skilled workers is much smaller. We know that three ways to…
Read More3 Simple Ways to Make Your Hotel Guests Feel Special
Managers in the hospitality field know that their customers have a lot of choices these days. With popular options that include other hotel competitors, bed and breakfasts, and even Airbnb, we know that making our hotel guests feel cared for and special could tip the scales in your favor and give you an advantage over…
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