Management Tips
5 Tips on Managing Turnover in Your Hotel
Turnover in the hospitality industry has been a problem for years; the U.S. Bureau of Labor Statistics reports the turnover rate is 73.6%—much higher than any other industry. Much higher, in fact, when you consider the finance and insurance industries have turnover that is less than 2%. Employee turnover costs you in all kinds of…
Read More5 Things to Remember When Training Your GenZ Employees
Pew Research Center says, “Generational cutoff points aren’t an exact science.” That’s true when defining the “Z” generation, those born after 1996 to today. Who is this “GenZ” generation and what do employers need to do to ensure they’re providing proper training for the job? Who is GenZ? It’s hard to believe, but most members…
Read MoreStrategies to Improve Diversity in Your Hospitality Recruiting
Diversity matters. The Wall Street Journal published an article recently that studied diversity at S&P 500 companies and found that diverse organizations are “more innovative and productive.” Diversity can come in many forms, from ethnicity, race, or sexual orientation, but also gender, age, religion, and other factors. Managers and teams made up of a diverse mix of people, the article…
Read MoreThe Restaurant Industry is Making a Comeback! But How?
3 Reasons Why The Restaurant Industry is Making a Comeback! Yes, the restaurant industry, as a whole, has suffered terribly because of the COVID virus and the subsequent state and federally mandated shutdowns and restrictions on business. State by state, governors have targeted (fairly or not) the hospitality and travel industries with rules and regulations…
Read MoreHow Much Is an Online Review Really Worth?
We’re sure you’ve heard about the online review, where your customers have a chance to rate your business. From a recruiting perspective, an online review can also reflect an employee’s experience of working in your company. Just like a customer review of your products and services, the online review of your current or past employee…
Read More3 Ways to Reduce Employee Turnover at Your Hotel
Every hospitality manager hates turnover. It’s incredibly costly, and an inconvenience to your customers, the business, and the staff left to fill the void. The last few years of historic unemployment have been even more frustrating for hospitality employers, because the pool of available skilled workers is much smaller. We know that three ways to…
Read More3 Simple Ways to Make Your Hotel Guests Feel Special
Managers in the hospitality field know that their customers have a lot of choices these days. With popular options that include other hotel competitors, bed and breakfasts, and even Airbnb, we know that making our hotel guests feel cared for and special could tip the scales in your favor and give you an advantage over…
Read MoreTips for Managing Your Hotel Staff Successfully
Managing a hotel staff in the hospitality industry can be one of the most challenging parts of the job. The job requires organization, people skills and stamina, but if you do it well, it can be both financially lucrative and personally fulfilling. Here are some of our best tips for managing the challenges that come…
Read MoreEmployee Retention: How to Keep GenZ Working in Your Restaurant
How GenZ can improve their Job Search Gen Z are starting their career development. Nothing will happen until they master the Job Search. Step one is to learn what managers want, and what the hospitality industry needs. According to the 2024 National Restaurant Association Educational Foundation (NRAEF) and Center for Generational Kinetics update, the numbers…
Read MoreThe Truth About Ghosting: Not Just for Dating Anymore
Plus, our experts weigh in on what to do when you’re ghosted by a candidate Ghosting interviews is as old as the recruiting process itself. For years, candidates have chosen to not show up to interviews without any communication – it’s only now that we apply a term that’s been more typically used in the…
Read More