Category: Management Tips
Importance of giving Recognition for Employees in Hospitality
It’s human nature to want praise for a job well done. This is especially true in the challenging hospitality field, where workers are tasked with
How to Juggle Managing Customers and Staff During a Busy Restaurant Shift
Multitasking is the art of handling several tasks at once. Some of us are usually better at it than others. In the hospitality industry, it’s
Should You Offer Paid Hospitality Internships?
Internships are an important way of giving back to students seeking to improve their resume skills before leaving college or high school. It’s also a
The Best Way to Address a Customer Complaint With Your Employees
Nobody likes receiving customer complaints, but it’s part of doing business. And as the cliché goes, “the customer is always right”—even when they aren’t. If
The Truth About Ghosting: Not Just for Dating Anymore
Plus, our experts weigh in on what to do when you’re ghosted by a candidate Ghosting interviews is as old as the recruiting process itself.
Are You Using Customer Data to Improve Their Experience?
In any industry, striving for customer loyalty is central. And earning that loyalty depends strongly on the customer experience. For hotels, resorts and other businesses